VELMORA COMMERCE LTD

Website: https://velmoraltd.com

1. Overview

At VELMORA COMMERCE LTD, we aim to provide a smooth and transparent shopping experience. This page outlines our policies regarding refunds, returns, and delivery information for purchases made through our website.

By placing an order on https://velmoraltd.com, you agree to the terms outlined in this policy

2. Return Period

You have 14 days from the date of delivery to request a return.

To be eligible for a return:

• The item must be unused and in the same condition that you received it

• The item must be in its original packaging

• Proof of purchase must be provided

Items returned without prior authorization may not be accepted.

3. How to Request a Return

To start a return, please contact our support team through our website at:

https://velmoraltd.com

Please include:

• Your order number

• The item(s) you wish to return

• The reason for the return

Our team will provide instructions for completing the return.

4. Refunds

Once your returned item is received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

5. Non‑Returnable Items

Certain items cannot be returned, including:

• Items that have been used or damaged after delivery

• Items returned without original packaging

• Products returned outside the return period

6. Damaged or Defective Products

If your item arrives damaged or defective, please contact us within 48 hours of delivery.

Include photos of the damaged item and packaging so our team can quickly resolve the issue.

In such cases, we will offer a replacement or a full refund.

7. Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Shipping costs are non-refundable unless the return is due to an error on our part.

8. Delivery Information

VELMORA COMMERCE LTD processes orders as quickly as possible to ensure timely delivery.

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Estimated Delivery Time

Delivery times may vary depending on the destination and logistics providers, but typical delivery windows are:

• United Kingdom: –10 business days

• Europe: 7–12 business days

• International: 7–15 business days

Please note that delivery times are estimates and may vary due to customs processing, holidays, or courier delays.

Shipping Confirmation

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (if available).

9. Order Cancellation

Orders may be cancelled within 12 hours of purchase if the order has not yet been processed or shipped.

Once an order has been processed, it can no longer be cancelled and must follow the return procedure.

10. Late or Missing Refunds

If you have not received your refund after the expected processing time:

1. Check your bank account again

2. Contact your credit card provider

3. Contact your bank

If you have completed these steps and still have not received your refund, please contact us through our website.

11. Contact

If you have any questions regarding this Refund Policy, please contact us through our website:

https://velmoraltd.com

REFUND POLICY & DELIVERY INFORMATION